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Who we are

Weaverbirds Insights Limited (“Weaverbirds”, “us”, “we”, “our”) values and respects the privacy and data protection rights of individuals and we recognise the importance of protecting the personal information we collect about you. This privacy policy (“Privacy Policy”, “Policy”) is designed to help you understand what information we collect and how we use and share that information in accordance with the UK General Data Protection Regulation (UK GDPR) and the European Union General Data Protection Regulation (GDPR).

What we do

Weaverbirds, headquartered in London with offices in Nairobi and Barcelona, helps clients gain quick, high-context insights from the communities they serve, harnessing WhatsApp and AI-driven analytics.

Information we collect

We may collect a variety of personal information from or about you or your devices from various sources, as described below.

  • Personal Information: Name, contact details (email, phone number), location, age, and gender.

  • Transaction Data: Records of purchases, subscriptions, or other transactions.

  • Usage Information: Details on how you use our website and services, including IP address, browser type, and page visits.

  • Technical Data: Device information, operating system, and network information.

  • Marketing and Communications Data: Preferences in receiving marketing from us and communication preferences.

How we use your information

We use your personal data for the following purposes:

  • To Provide and Enhance Our Services: Process transactions, manage accounts, and improve service delivery.

  • To Communicate: Send updates, newsletters, and marketing materials, where permitted by law.

  • For Analytics: Understand user behaviour to enhance website functionality and user experience.

  • For Legal Compliance: Comply with legal obligations and protect our rights and interests.

Data sharing and disclosure 

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service Providers: We may share your personal information with trusted third-party service providers who assist us in conducting our business activities, such as payment processors, IT service providers, and marketing agencies. These activities include, but are not limited to, marketing, advertising, and improving the features and functionality of our website. For instance, we may provide personal information to service providers for direct email campaigns. These third parties are required to maintain appropriate security measures and comply with relevant legal requirements.

  • Legal and Safety Requirements: We may disclose your personal information if we believe in good faith that such disclosure is necessary to: (a) comply with applicable laws, regulations, legal processes, or governmental requests, (b) enforce or investigate potential breaches of our Terms of Service, or (c) protect against imminent threats to our rights, property, safety, or the safety of our users or the public, as required or permitted by law.

Data security

We implement appropriate measures to secure your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure storage practices:

  • Storage and processing: Weaverbirds is headquartered in the United Kingdom, and your information collected through our website may be stored and processed in the UK, Europe, or any other regions where Weaverbirds or its subsidiaries, affiliates, or service providers operate.
  • Keeping your information safe: The security of your data is a priority for us. We implement appropriate technical and organisational measures to safeguard your personal information. 
  • We have established robust security protocols to prevent unauthorised access, use, or disclosure of your personal information. Access to your data is restricted to employees, agents, contractors, and third parties who require it for their business functions. These individuals are bound by confidentiality obligations and process your data only under our instructions. In the event of a suspected data breach, we have procedures in place to address and mitigate the issue. We will notify you of any breach and, where required, inform relevant regulatory authorities.
  • Data retention: We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations. When appropriate, we may anonymise your data so that it can no longer be linked to you. We may use such anonymised data for legitimate business purposes without further notice or consent.
  • International data transfers: Weaverbirds operates globally, and your information may be processed on servers located outside of your country of residence. While data protection laws vary by country, we ensure that any transfers are conducted in compliance with applicable data protection laws and that adequate safeguards are in place, regardless of where your data is processed. 

Your Data Protection Rights

This section applies to citizens from European Territories (e.g., European Economic Area (EEA), the European Free Trade Area (EFTA) and Switzerland) and the United Kingdom (UK).

In compliance with the European General Data Protection Regulation (GDPR) and the UK General Data Protection Regulation (UK-GDPR), Weaverbirds recognises the following rights for individuals interacting with us:

  • Right to Access: You have the right to request information about whether and which personal data we process. You may also request a copy of this data.

  • Right to Rectification: You can request that any inaccurate or incomplete personal data we hold be corrected or updated.

  • Right to Erasure: You may request the deletion of your personal data under certain circumstances.

  • Right to Restriction of Processing: You have the right to limit the processing of your personal data under certain circumstances.

  • Right to Withdraw Consent: You can withdraw your consent to the processing of your data, either partially or fully, at any time. This withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

  • Right to Data Portability: You have the right to obtain your personal data in a commonly used, structured, and machine-readable format and to request that it be transferred to another organisation.

  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.

  • Rights Related to Automated Decisions: Challenge decisions made solely based on automated processing.

  • Right to Contact a Data Protection Officer: If you have any questions, comments, complaints, or requests regarding our data protection practices or the processing of your personal data, you may contact our Data Protection Officer at dataprivacy@weaverbirds.tempurl.host.

  • Right to Lodge a Complaint: If you believe that the processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority, the Information Commissioner’s Office.

For further details on your rights and how to exercise your rights, please contact dataprivacy@weaverbirds.tempurl.host.

California Privacy Rights

This section applies only to residents of California.

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA). Please note that these rights are not absolute, and there may be circumstances where we are permitted by law to deny your request.

  • Information Request: You can request information about how we have collected and used your personal information over the past 12 months. This includes:

    • The categories of personal information we have collected.

    • The sources from which we collected your personal information.

    • The business or commercial purposes for collecting and/or selling your personal information.

    • The categories of third parties with whom we have shared your personal information.

    • Whether we have disclosed your personal information for a business purpose, and if so, the categories of personal information shared with each type of third party recipient.

    • Whether we have sold your personal information, and if so, the categories of personal information sold and to which types of third party recipients.

  • Access: You may request a copy of the personal information we have collected about you during the past 12 months.

  • Deletion: You have the right to request the deletion of your personal information that we have collected.

  • Opt-Out of Sales: If we sell your personal information, you can opt-out of such sales. Additionally, if you direct us to stop selling your personal information, we will treat this as a request under California’s “Shine the Light” law to cease sharing your personal information with third parties for direct marketing purposes.

  • Opt-In for Minors: We do not knowingly sell personal information of individuals under 16 years old. If we discover that you are under 16, we will seek your permission (or your parent or guardian’s permission if you are under 13) before selling your personal information.

  • Non-Discrimination: You have the right to exercise the above rights without facing discrimination. This means we will not penalise you by denying services, increasing costs, reducing service quality, or suggesting that exercising your rights will result in such penalties.

For further details on your rights and how to exercise your rights, please contact dataprivacy@weaverbirds.tempurl.host.

Changes to the Privacy Policy

We reserve the right to change our Privacy Policy at any time and we advise you to check this Privacy Policy periodically. Your continued use of the website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you through a notice on our website.

Contact information

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: dataprivacy@weaverbirds.tempurl.host.